Our customer service team is available to answer questions about our service, the application process, partner lenders, and anything else you might want to know before or after applying.
+1 (888) 840-7228
Monday – Friday, 9:00 AM – 6:00 PM ET
Saturday, 10:00 AM – 4:00 PM ET
We respond to all emails within one business day. For urgent application issues, please call instead.
If you have an active loan that was issued through a Superior Funding partner lender, the fastest way to resolve account-specific questions (balance, payments, payoff) is to contact your lender directly. We can help connect you to them if you cannot find their contact information.
Our customer service team can answer questions about how Superior Funding works, walk you through the application process, explain why an application was declined, help with technical issues during application, connect you to your partner lender for account questions after funding, and answer questions about our privacy practices or disclosures. We can also take feedback about your experience and report it to the relevant teams internally.
We cannot give you a specific loan decision in advance of the application, recommend that you accept one offer over another, provide legal or tax advice, modify the terms of a loan that has already been issued by a partner lender, or help with collection issues on a loan that has gone past due. For those matters, your partner lender (or in serious cases, a licensed professional) is the appropriate contact.
Superior Funding will only ever contact you from email addresses ending in @superiorfundding.com and from our official phone number listed above. We will never ask you to pay a fee to apply, ask for your online banking login credentials, ask you to wire money or send gift cards, or pressure you to make an immediate decision. If anyone contacts you claiming to be from Superior Funding and asks for any of those things, the contact is fraudulent and should be reported.
Our customer service team operates Monday through Friday from 9:00 AM to 6:00 PM Eastern Time, and Saturday from 10:00 AM to 4:00 PM Eastern Time. We are closed on Sundays and major US holidays. Emails received outside of business hours are queued and answered in the order received during the next business day. Calls received outside of business hours can leave a voicemail for a callback during the next business day.
Different questions are best directed to different parts of our team. For questions about your current loan account, the lender that issued your loan is almost always the fastest path to a precise answer. Their customer service team has direct access to your account information and can resolve questions about balance, payments, payoff quotes, and any other account-specific matter much more quickly than we can. Contact information for your specific lender is included in your original loan agreement and on their online customer portal.
For questions about Superior Funding the company, the application process, our partner network, or how we are compensated, our team is the right contact. We can also help you reach your lender if you have lost track of how to contact them. For complaints about a specific lender's behavior, please contact both the lender and us, so that we can include your complaint in our ongoing partner network evaluation alongside the resolution work the lender will do on your specific account.
When you email or call us, please include the specific question you are asking, the date or approximate date of any application or interaction you are referring to, the email address or phone number you used during application (if applicable), and any specific lender name or loan account information that is relevant. The more specific information you can provide upfront, the faster we can route your message to the right person and produce a precise answer. Vague messages often require a back-and-forth that delays the actual resolution, so a few sentences of context at the start saves time on both sides.
If your question involves sensitive personal information, please do not include account numbers or Social Security numbers in initial messages by email. Our team will request specific verification information once we have authenticated that you are the right person to receive account-related details. This protects you from data exposure in case of email account compromise, and it is standard practice across reputable financial services companies.
Our customer service operates on a five-and-a-half-day weekly schedule with closures on Sundays and major US federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Limited coverage may be available on the day after Thanksgiving and on Christmas Eve, depending on staffing. Messages received during closures are queued and answered in the order received on the next business day. Urgent fraud-related messages received outside business hours are typically reviewed the following morning rather than overnight.
Superior Funding is committed to making our website and customer service accessible to all users, including those with disabilities. Our website follows Web Content Accessibility Guidelines (WCAG) version 2.1 at the AA level, including support for screen readers, keyboard navigation, and sufficient color contrast. If you encounter any accessibility barrier on our site, please contact us at the email address above and we will work to resolve it promptly. We treat accessibility issues as production bugs requiring immediate attention rather than as nice-to-have improvements scheduled for a later quarter.
Customer service is available in English and Spanish during all business hours. For other languages, we use a third-party translation service that supports phone-based conversations in over a hundred languages. The translation service adds about one minute of setup time to the call, but it allows us to serve borrowers comfortable in any major language. We do not currently provide written documentation translated into languages other than English and Spanish, but we will work with borrowers who need help understanding a specific document in another language.
Members of the press, prospective partner lenders, and other business inquiries should email [email protected] with a clear subject line indicating the nature of the inquiry. We will route the message to the appropriate team and respond within several business days.
